Returns

Returns 

We want you to be thrilled with your new artwork so we offer a return agreement. We have a 7-day return notification policy, which means you have 7-days after receiving your item to request a refund less original shipping costs paid by the Seller if any. The item must be received in our facility within 30-days of receipt by the purchaser. 

To start a return, you can contact us at

jana@janalbussanich.com

To be eligible for a return, your item must be in the same condition that you received it with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 


Return Shipping

Repackage the item to be returned and ship to: 

Jana L. Bussanich Art
218 W. Colorado Ave. Suite 1111 
Colorado Springs, CO 80903

You are responsible for the return packaging and shipping costs of the returned item(s). Shipping costs are non-refundable. Return times vary depending on your location. For items valued above $75, consider adding tracking and shipping insurance when shipping.  We do not offer a guarantee that we will receive your returned item.

Refunds
If approved, you’ll be refunded on your original payment method within thirty (30) days. It can take some time for your bank or credit card company to process and post the refund. After thirty days, please check with your bank account and credit card statement to see if the credit has been posted and contact us if the credit is not posted or if you have further questions.
 

Overseas Returns
At this time we are unable to offer a refund or return on any product(s) sent outside the USA.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Email a photo of the damaged item and packaging to

jana@janalbussanich.com 


Exceptions / non-returnable items 
Certain types of items cannot be returned, custom products (such as special orders or personalized items, commissioned artwork), and paints, or other used art supplies. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.